ONBOARDING IS PART OF THE OFFER
You don’t have to prepare data, configure memberships and explain the app to members on your own. We plan the switch with you, set up the agreed system and walk through everyday tasks before you start.
Let’s discuss your switchEach step ends with a concrete agreement or preparation. We confirm scope, responsibilities and costs in your quote before work begins.
We start with the software or spreadsheets you use today. We review available exports, memberships, expiry dates and any preparation needed. A description of your system is enough for the first conversation; we arrange a sample export afterwards.
A list of data we can transfer and anything that needs additional preparation.
We prepare the agreed membership packages, class timetable, access rules and app identity. If you add smart entry, we assess the doors, building access and hardware compatibility.
Settings we review together against real situations at your gym.
We walk your team through active and expired memberships, class bookings and cancellations, and checking visits. For smart access, we also cover what to do when a member cannot enter.
Practical everyday instructions and an agreed way to report issues.
We prepare the agreed switch announcement, short app instructions and a notice template for reception or the entrance. You approve the messages and when members receive them.
Materials you can send to members and display at your venue.
Together we define the rollout sequence, final checks and responsible people. Before launch, we agree on issue handling, support availability and what happens to your data if you later decide to leave.
A launch checklist, support contacts and clearly agreed responsibilities.
FOR OUR FIRST CONVERSATION
You don’t need to clean up spreadsheets or send your member database beforehand. Start by telling us about:
It depends on the available export and data structure. We assess a sample first, then confirm what transfers, what stays in an archive and what needs manual preparation.
We agree on the sequence around your operation. Memberships, the app and smart access don’t have to launch together. The plan defines dependencies and a date for each step.
Your quote separates monthly use, one-time onboarding, and any hardware or additional services. You know what is included before deciding.
Before starting, we agree on the scope and format of your data export and the process for ending service. This forms part of the agreement alongside support and maintenance.
ONBOARDING IS PART OF THE OFFER
Tell us how you manage memberships today and what you want to change. The first conversation helps assess the switch and agree on next steps.